Staff
Everything the team delivering needs, in hand.
One thumb, on shift, on the phone they already carry. The roster, the schedule, the escalation path and every guest's status — without going to find someone to ask.
Guest
Their day, live, as the operation actually knows it.
Not a printed itinerary that went out of date on the flight over. The same record the team is working from, branded to the client, in the guest's hand.
Ground Ops
You can see the car.
Transport is the part of a premium program that goes wrong in public — and the part no one else models at all. Live location, ETA, and a message straight to the driver.
Hotel
Gate C
Command Center
Every program across the calendar.
The altitude above the event: provisioning, readiness and exceptions across every active program — not one match day, the whole season.
Pre-event
Good morning, Whitney.
Today across all active programs.
Command Center · Provisioning
Eighty-one client groups. One file.
Every program still starts life as a spreadsheet somebody maintains by hand. Drop it in — Sprezz builds each group, guest and movement, and tells you what's wrong before anybody travels.
Import the program master file
.xlsx or .csv — 81 client groups, 2,847 guests
Reading…
Illustrative figures. The import, the instancing and the validation are the real shape of it.
Concierge
Ask Sprezz.
Every question, answered. Every change, made. It doesn't just read your event back to you — it writes.
Done — The Northgate Hotel pickup for all 18 guests is now 4:15 PM. Coordinator Jordan notified.
Done — Northgate pickup for 18 guests is now 4:15 PM. Jordan notified.
Ask once. Everyone knows.